Hello I’m Ben, and I am the Principal Consultant behind the BlackBook, and the guy who came up with the idea.
I started out my career selling electricals in a well known high street retailer, a baptism of fire if ever there was one. I learnt the importance of good customer service, the need for researching your customers needs and wants, and the dangers of wholly unqualified management.
Since then, I’ve worked in a wide spread of different industries across my subject specialties, and have never looked back.
I know the world of business intimately now, which is why I’m offering my expertise and experience to you.
I help people build the tools, teams, processes and standards that define the ‘operations’ of a business. From brands, to content calendars, from pricing to margin management, from positioning to commercial agreements – they and more are all in my remit.
I also specialise in building the digital infrastructure required to manage all of this.
Think of me as an outsourced Commercial Director, helping you achieve sustainable growth.